Are your products factory seconds or second-hand?

Our shop deals directly with manufacturers, so we will only sell brand new, in the box products with a full Manufacturer's Warranty. We sell no factory seconds or second-hand products.

What is the noise rating/decibel rating of this product?

Unfortunately there is no industry standard for testing noise or decibel ratings - each manufacturer conducts its own tests under different conditions.

Do your products come with a full Manufacturer's Warranty?

Yes, all of the products sold by our shop come with a full Manufacturer's Warranty. For additional peace of mind, extended Customer Care Plans are also available for purchase when you make your order.

What happens if I want to make a claim under the Manufacturer Warranty?

If a product breaks or experiences any other issue within the manufacturer's warranty period, you can contact the manufacturer to ask for service or spare parts. All you'll require is a copy of your Appliances Online invoice that you will have received with your delivery (or had sent in the mail). The manufacturer will then arrange a suitable time for their local service agent to come out to assess and hopefully fix the problem. However, most small appliances have no "in-house" service so you may be required to take it to your nearest approved service agent.

Which payment methods can I use to place my order?

You can use Visa, Amex or E-check

Is it safe to send my debit/credit card details over the web?

Yes. We encrypt (safely lock in our system so no one can see) your payment card details using industry standard SSL technology to ensure they are completely safe.

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